Service was slow and had additional charges

The upselling was terrible! When I refused to buy the insurance, their attitude immediately became very rude. They sarcastically asked, 'For just $15, you're willing to take on all that risk? Can't spare $15?' When that didn't work, they tried to sell me an electronic toll device, falsely claiming that many roads couldn't be accessed without it. I didn't buy it, and drove from Los Angeles to San Francisco without encountering a single toll. Even the Golden Gate Bridge toll can be paid later. It's despicable to resort to deception and intimidation just to sell a $12 per day device. And they have an anti-upselling badge? This is the worst upselling tactic I have ever seen.

The counter staff deliberately delay and forcefully sell insurance, toll cards, and model upgrades. This rental company's counter has the most staff in the same hall, but they are the slowest. On average, each customer, even those who have made an online reservation and paid for full insurance, faces intentional delays of over 40 minutes. If no additional purchases are made, the staff I encountered falsely claimed there were no cars available and that I needed to wait around 2 more hours. Later, I found out there were actually more than 20 cars of the same model available. This is an extremely poor rental company with terrible service. I will never choose this rental company again. I wish to file a complaint against the staff and the rental company.

The quote on the QEEQ platform is quite affordable

Forcing us to buy insurance that overlaps with the one purchased on Zuzuche, and there’s an additional charge of 390 RMB for the repeated purchase. Please address this, Zuzuche!