Hertz CATANIA AP Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Valentine Johnston(e)

Italy

Reviewed: Mon, Oct 14, 2019

About Hertz: 2.0 /10

It's surprising that such a big company doesn't have a POS machine. Manual entry had to be used for payment, and since I used a HSBC card, the bank saw it as a risky transaction and froze the merchant's account. I couldn't rent the car as a result.

1 days rental

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Isaac Wallis

Italy

1 days rental

Reviewed: Fri, Jan 24, 2020

“Catania-Syracuse-Taormina-Palermo”

About Hertz: 2.0 /10

Very poor experience. Firstly, I booked an Alfa but was forced to choose between a nine-seater manual and automatic. Because the car was too big, I opted for the automatic and had to pay an extra 20 euros. Secondly, I purchased full insurance, but the customer service told me to report to the police for a claim. The police did not accept it and did not provide any incident number. As a result, for a small scratch, the rental company charged me 200 euros.

Lee Doyle

Italy

1 days rental

Reviewed: Sun, Apr 21, 2019

About Hertz: 10.0 /10

It was okay.

Adolph Julius

Italy

1 days rental

Reviewed: Sat, May 12, 2018

“Sicily, Pompeii, Naples, San Marino, Rome”

About Hertz: 2.0 /10

Waited three hours to pick up the car, which delayed our trip.

Abigail Harrod

Italy

1 days rental

Reviewed: Sun, Jan 25, 2015

About Hertz: 8.0 /10

Very satisfied, except the price for automatic cars is a bit high. It would be better if I could be reminded of the return time and the overtime fees when picking up the car.

About QEEQ: 8.0 /10