It took a full hour from arriving at the rental counter to completing the paperwork. Very inefficient, and they kept pushing insurance sales even after I clearly declined, which caused delays.
The first time I went a bit late, they said I didn't follow the schedule and there were no cars left. I had to rebook at double the price and buy another insurance, wasting the previous 189 yuan insurance.
1. Low efficiency, the queue time was extremely long. It took me over an hour when there were only five or six customers ahead of me;
2. They added over 500 euros in extra charges to the contract without informing me when I picked up the car. Fortunately, I spotted it and refused to pay;
3. The pick-up point is a ten-minute walk from the counter. The car was not filled up with fuel. After a long flight and long queue, I was too exhausted to argue, so I just accepted it;
4. At drop-off, they tried to charge an extra 460 euros. They handed me a 4-inch screen device to sign. I spotted it again and refused;
5. Everything was fine when I returned the car, but they still tried to scam me into buying personal and car insurance. This is just ridiculous;
6. Finally, they directly charged an extra 460 euros from my credit card without any signature or authorization, despite my two refusals. This is outrageous! Currently disputing the charge with the rental company and card issuer.
7. In all my car rental experiences across North America, Latin America, Africa, Europe, and Southeast Asia, Budget at Frankfurt Airport is by far the worst!
It's not far from the airport exit, and there's hardly any queue. The car is very new, with only 9 kilometers driven. Both picking up and returning the car are very simple and convenient. There's an ESSO gas station right next to the airport.
About QEEQ:10.0/10
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