Very satisfied

Picked up a new car with only 1000 km, noticed the driver's seat armrest was dirty. Staff said they only record the issue but don't clean it, advised to go to the exchange location if not satisfied. Budget's approach is understandable. After a day's drive, the tire pressure warning came up. Checked at a gas station: standard pressure 2.3, but the tires were at 2.1, 2.0, 1.9, and 2.2. For a new car, how was it driven by the previous user? The staff confirmed it was full of fuel with no scratches. After three days, they still deducted 11 euros from the deposit, claiming it wasn't full. 7 euros for fuel plus 4 euros for tax. If it was confirmed full, how can they later say it wasn't? With 7 euros of fuel, this hybrid should at least run 100 km. In the end, Budget is understandable, but it's much worse compared to Budget in the USA. Everything never happened in the USA but all happened in Europe.

Easy to find the drop off location at Frankfurt airport

Very reasonably priced rental car. Excellent car rental platform.

The customer service agent at pick up was extremely rude. I called the service hotline 2 hours prior to arrival to say that our flight was going to be delayed, I was reassured that the my message will be passed on and budget staff would track the flights and stay up to 2 hours after the opening times if needed . We arrived at the counter 2 minutes after they officially closed, luckily bumping into the lady on her way out. She told us that the counter is now closed, no one told her about flight delays (although I added the flight number to the booking) and she can not re-open for us and that it was not her problem. Only after 10 minutes of persuasion she agreed to open the desk again - which took her less than a minute. When dropping the car off they tried to charge me an additional €80 without explaining why (I had payed the booking already). I refused to pay and it turned out that budget tried to charge me for a deposit for fuel although I returned the car with a full tank. Overall a disappointing experience - I will not book with budget again.

Car Exceeded Expectations. Counter personnel was very professional.