Alamo Izmir Airport Intl Terminal Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Arlen Tracy

Turkey

Reviewed: Tue, Oct 22, 2019

About Alamo: 2.0 /10

When booking the car, it was stated that the cost would be 1316, but we were actually charged 1847. The rental company added a lot of additional insurance without informing us and charged our credit card before showing us the contract for signing. The entire contract was in Turkish, which we couldn't understand. We thought we had purchased full coverage insurance, so we signed it. Now, they refuse to refund us, claiming we lack evidence and that our signature means we accepted the charges. How could anyone know they were being scammed and record everything on the spot for evidence? This is consumer deception and forced charges!

1 days rental

Relevant Reviews on Alamo Izmir Airport Intl Terminal

Walter Davy

Turkey

1 days rental

Reviewed: Tue, Aug 6, 2019

About Alamo: 2.0 /10

They did not provide the Mercedes I booked, instead they gave me a Passat, claiming it's of the same class.

Sarah Whyet

Turkey

1 days rental

Reviewed: Wed, Jul 3, 2019

“Izmir - Antalya”

About Alamo: 2.0 /10

No prior notification, random vehicle changes, and changes to the number of passengers. The only reason given was that the original car broke down. If it broke down, shouldn't you inform us in advance?!

Faithe Peggy

Turkey

1 days rental

Reviewed: Mon, Oct 14, 2019

About Alamo: 8.0 /10

We picked up the car at 2 AM, and the rental staff kept pushing us to upgrade the car and buy insurance, despite us already purchasing it through Zuzuche. They even tried to upsell us to a BMW. It was a bit much. Returning the car was convenient; it took only five minutes.

Gemma Shaw

Turkey

1 days rental

Reviewed: Wed, Oct 16, 2019

“Izmir-Antalya”

About Alamo: 2.0 /10

The rental order specified a child safety seat. I was charged at the time of booking. When picking up the car, it was not installed. Later, when picking up the child, I noticed it. Contacted the rental company to remove the charge. In the end, the fee was still deducted.