The pick-up location and the paperwork location are different, and the order doesn't provide the paperwork address. The staff at the parking lot were extremely unhelpful. The return location wasn't given in detail; the map points to the main road.
When picking up the car, they try to upsell additional coverage. After purchasing, the actual charges differ from those stated in the contract, with unexplained fees added.
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Relevant Reviews on Budget Roma Termini DTN
Julie Richard
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