Melbourne

The overall service was good, explanations were clear.

Very bad experience. When returning the car at Melbourne Airport, we were in a hurry to catch a flight and were unfamiliar with how to get into the Europcar garage. We went to the Europcar return office to ask for directions, but the staff ignored us and refused to help. They seemed to take pleasure in our distress, knowing we were about to miss our flight. They refused to give us directions to the parking spot nearby and insisted we drive to the designated location. Luckily, we found other helpful people at the airport; otherwise, we would've missed our flight. Due to the rush, my friend's mom twisted her ankle while moving luggage, which caused significant discomfort during our trip. We are extremely dissatisfied with the staff's indifferent and gloating attitude.

The service was enthusiastic and quite professional.

Service fast and nicely. The car is in a good condition.

Good experience.

Like: Had originally rented a cabriolet, but weather had deteriorated. Staff was brilliant in getting me a replacement vehicle that surpassed my expectations (BMW 530i).
Dislike: Were kept waiting for a while because staff was discussing an issue with a previous rental among themselves.