Picked up the car as scheduled, chose a Volkswagen Golf, but ended up with a black sedan Opel full of scratches. Girls wanted a smaller car but they said none were available. Spent over half an hour documenting the damages. Later had to change the car due to a flat tire, got transferred to the train station location where they had more cars. We asked to preview the replacement car and they showed us a picture. However, we ended up with a small Citroen with only 15,000 km, which was different from the picture. The trunk was small and didn't seem as good as the Volkswagen Golf. Language barriers complicated things, but the staff was patient in resolving the issue.