Get what you pay for

Car , inside and out dirty ( chairs in the back dirty) Tires were being inflated while waiting for the car . I was thinking this is the part of my he process but obviously not, because we had to fill the air few times while renting the car. Major inconvenience an extra expense which they knew about . Then we were told that the gas tank is full then I looked and it wasn’t it was less than 3/4 full which that’s another little lie have not experienced something like this before and I hope I will never experience again but I will not rent from that particular rent a car not a good experience. Waiting at the airport to be picked up that’s another nightmare kept calling the office kept calling the office nobody was picking up them finally they came terrible experience all in all .

They picked us up 45 minutes late. They took us on a minivan to a trailer office. They told me they don't open until 6am and my flight leaves at 730am, so it wouldn't work for us by returning the vehicle, but the most disappointing issue was the insurance. They tell you that your own insurance is not enough and pretty much force you to get their insurance, which janks up the price. Avoid these scammers is my humble advice.

Great to find the lowest rate, however, I'm in a claim about my last booking, because I ended up not using the reservation that was already paid due to a horrible experience with the rental car place. Let see how it works...

We called the company for pickup upon arrival at the airport & they said it would be 15 minutes until pick up. Called 20 minutes later. They said the driver was at the airport entrance and would be there in 5 minutes. Waited another 15 minutes and called back again. The guy on the phone claimed he was trying to reach the driver. After an hour and a half wait at the airport we finally paid to take an uber to the location. Once we got there we were informed that we needed to purchase insurance because we didn't have 1 of their 4 authorized carriers. I will take the blame for not reading the fine print, but never did I expect for them to not accept Nation Wide. If you're going for this service don't bother waiting & get your own ride to the pickup location.

The gentleman at the counter spoke to spouse in a foreign language, very uncomfortable! The coverage was not transparent!

I waited 10 minutes for the rental van to pick me up from airport. Had to pay $9.99/day for toll charges even though I was in Ocala for 5 days with no tolls. Rental agency had no maps to get you back to rental location. On arrival at rental location no one was manning the return office. Waited at least 20 minutes for some one to show up.