The car was what we required and happy with the vehicle

The customer should be able to hire the car with no sunpass, that option should be available at the customers Choice

Car , inside and out dirty ( chairs in the back dirty) Tires were being inflated while waiting for the car . I was thinking this is the part of my he process but obviously not, because we had to fill the air few times while renting the car. Major inconvenience an extra expense which they knew about . Then we were told that the gas tank is full then I looked and it wasn’t it was less than 3/4 full which that’s another little lie have not experienced something like this before and I hope I will never experience again but I will not rent from that particular rent a car not a good experience. Waiting at the airport to be picked up that’s another nightmare kept calling the office kept calling the office nobody was picking up them finally they came terrible experience all in all .

See comment above. Minimum INS. Coverage forces you to be charged their unnecessarily high daily rate. Tried to give us a car with BALD TIRES.

The worst company I have ever had to deal with! A scam! Beware of this company! The airport shuttle driver was also the clerk at the decaying shack we were taken to that had 3 cars in the lot! Customer Service sucked & won’t return money! Even the driver/clerk referred us to another company! Very telling!

We called the company for pickup upon arrival at the airport & they said it would be 15 minutes until pick up. Called 20 minutes later. They said the driver was at the airport entrance and would be there in 5 minutes. Waited another 15 minutes and called back again. The guy on the phone claimed he was trying to reach the driver. After an hour and a half wait at the airport we finally paid to take an uber to the location. Once we got there we were informed that we needed to purchase insurance because we didn't have 1 of their 4 authorized carriers. I will take the blame for not reading the fine print, but never did I expect for them to not accept Nation Wide. If you're going for this service don't bother waiting & get your own ride to the pickup location.