Despite purchasing a full insurance package, both branches charged insurance fees without verification (they didn't even bother to promote it), consumption tax, terminal usage fees, and fuel fees. They also overcharged me for an extra day of rental. The car was not handed over with a full tank of fuel, and although I returned it with more fuel than when I picked it up, they still deducted a fuel fee. The total charges were nearly double the amount confirmed on the platform! This is serious fraud! As a long-time user, this was my worst experience. Please give me a reasonable explanation and solution, Zuzuche platform.
Picking the vehicle up from Auckland Airport was a little frustrating as the vehicle we hired wasn't ready for collection as it hadn't been cleaned. Required us to stand around and wait patiently whilst this happened.
Coming off a 3.5hr flight with 2 kids isn't exactly what you want to do as I had made the booking nearly 4 weeks prior, so the Hertz team had plenty of notice to get the vehicle ready.
The car was excellent, the pick up from Auckland was seamless but the drop off at Wellington Airport was difficult as the rental drop off area wasn’t signposted, the Hertz staff eventually resolved it but it took a lot longer than it should.
About QEEQ:10.0/10
The whole process was simple & went without a hitch.
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