Picking the vehicle up from Auckland Airport was a little frustrating as the vehicle we hired wasn't ready for collection as it hadn't been cleaned. Required us to stand around and wait patiently whilst this happened.
Coming off a 3.5hr flight with 2 kids isn't exactly what you want to do as I had made the booking nearly 4 weeks prior, so the Hertz team had plenty of notice to get the vehicle ready.
About QEEQ:10.0/10
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service. Thank you for your feedback. We look forward to serving you better next time.
The rental office is right at the exit of the international arrivals hall at the airport, making the car pickup very convenient. The car is parked in a lot just outside the airport, and you can push the luggage cart right to the car. It's very close.
They promised Chinese-speaking service, but there was none when I arrived at the store. Plus, there was only one person at the counter, and the line was very long. I had already chosen full insurance online, but the foreign staff kept insisting that I buy additional insurance in the store, which wasted a lot of time! Overall, not satisfied!
Renting a car was very convenient, and the Auckland airport branch opens very early! Returning the car was even easier! We haven't received the bill yet and don't know if there are any charges.
About QEEQ:10.0/10
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Great vehicle for family of 4
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