South Island Grand Loop tour went smoothly overall. The only issue was the car's long braking distan

We waited for 3 and a half hours to get our car. We arrived at the store at 11:30 am, but there was no one to help us, causing us to be 30 minutes late for check-in. Once check-in started, we had to wait in line past our scheduled 1 pm. More people came in later but they got in line ahead of us. We were always the last! It wasn't until after 3 pm that we started the car inspection. The car itself had many issues and had been in an accident. They said there were no other cars available...

Perhaps because I picked up the car in the morning, the processing speed was quite good. The shuttle bus directly transfers from the airport, driven by elderly gentlemen who are very helpful with the luggage.

The shuttle service ends too early, but everything else is fine.

Waited too long, it took us 5 hours to get the car

Overall satisfactory service, but the wait time for picking up the car was quite long.