When booking, it was specified that we would travel to other countries, including Eastern Europe. Upon pickup, we were forced to buy additional insurance because the trip included Eastern Europe. This should have been clarified when placing the order. After over an hour of negotiation, we managed to reduce the extra insurance cost twice. In the end, we spent an additional 50 euros on insurance.

Contracts do not match; there is a suspicion of insurance upselling.

Not bad

As a well-known car rental company, both pickup and return are very convenient. The service is excellent!

Since there were many customers at Hertz, the wait time was quite long. However, we got a new car, around 600 kilometers driven, a Ford.