Frankfurt-Bonn-Stuttgart-Munich-Heidelberg-Frankfurt

The car I got was not the one I reserved.

There were very few people, almost no queues. There are four counters where you can pick up the car. A young lady was very nice. However, a middle-aged woman was unfriendly to newcomers. One major dissatisfaction was that I booked a Volvo and asked if I could get one if I wait until the reserved time. They said it's impossible to get a Volvo.

Hertz company is quite good. Even when an accident occurred, they managed to coordinate and resolve it without affecting our subsequent trip.

The car was excellent as I paid for an upgrade. However, the service was very poor, and the staff at Hertz were rude and unreasonable. I do not recommend using Hertz.

I originally booked a Benz C-class, but there were none available when I arrived. The store recommended a Ford Rega. Looking back, thankfully they gave us an SUV; otherwise, there wouldn’t have been enough space for the luggage of five people.