There should be more detailed instructions either at the airport or on QEEQ. If I hadn't read the user reviews, I would have almost taken the wrong bus.

Good attitude, orderly queuing.

Average

The store is very small, and although there are quite a few staff at the counter, not many actually working, leading to long queues. First, they pushed me to upgrade the car model, then they forced insurance on me. Ridiculous!

Pickup process is a little bit slow and the guy on the counter push me too hard to sell me insurance from them even told him I already got insurance from another company, he keep insist to buy it and explain me how much the California drivers are dangerous and will have a big troubles with my car and future accidents .