Good

Good

We got a free upgrade to a Mercedes C200, the experience was excellent. The staff at Aberdeen Airport were very nice and asked if we needed a refueling service. Returning the car in London was also very convenient, a staff member checked the car on the spot and sent an electronic receipt to our email. Then a shuttle bus took us directly to the terminal entrance. Highly recommended!

The queue time wasn't long. When I told the staff that we had bought full insurance from Zuzuche and did not need any additional services, they kept trying to sell us more insurance. When I refused, they then claimed my husband, the primary driver, couldn't use his non-chip card, even though he had used it at another rental company just days before without any issues. If I used my card, they insisted I had to be added as an additional driver, which added 116 pounds to the total cost, more than half of the rental fee of 2000 RMB. This was blatant exploitation. I've rented from Avis before and never encountered such poor service. I will never rent from them again. Zuzuche should be more aware of the foreign car rental companies they partner with. Companies like Avis that exploit customers should be removed from their list.

Counter staff were excellent to deal with. They had a little problem with the computer program when picking up the car. We had a little problem finding the road to drop off the car.