I had prepaid the full amount and arrived at the store at around 12:30 am, only to be told there were no cars available in the reserved category. They insisted I pay an additional $100 per day to upgrade, or else I could only get a 12-seater van. Unacceptable! I tried contacting the rental company, but their phone line was always busy. Online customer service said the rental company needed to provide proof of no available cars, which the AVIS staff refused to issue. They kept trying to convince me to pay the $100 upgrade. After much argument and a dying phone battery, I left the counter to charge my phone at a nearby table. Only then did the staff call me back, saying they had a returned car available. It took an hour of wrangling to finally get the car at 1 am. Shame on AVIS!

The provided vehicle was not on the list, and the condition was average, even the car emblem was missing. There was a noticeable premium compared to other rentals during the booking process. They charged a one-way fee, but there were additional charges after the order was completed. After contacting the rental platform, no proper resolution was given. This was a very poor rental experience! Both the rental company and the platform were disappointing!

We rented two cars simultaneously. The staff providing service for my friend was excellent, but the staff assisting me didn't let me choose a model and assigned one directly. Additionally, they tried to upsell other insurances.

Quick paperwork processing

At the car rental hall in San Francisco Airport, we waited in a very short line before reaching the counter. The staff was very friendly. However, we had booked a Ford Edge SUV, but the staff at the counter told us that it was no longer available and insisted we upgrade to a Dodge SUV for an extra $5 per day. We saw similar complaints online before our trip, but had no choice but to pay the extra and take the car. However, when we got to the pick-up area, we saw a Ford Edge available, which left us feeling quite upset. It turns out that even big companies like AVIS in the US aren't always reliable.