When returning the car, there was a scratch. I said it was there during the inspection, but they disagreed. I was in a hurry and didn't want to argue, so I paid the rental company's charge of $386. After paying, they gave me a piece of paper asking why there was a scratch. I wrote, 'I don't know why there's a scratch. I believe it was there when I rented the car.' The rental company staff questioned why I wrote that, and I said that's what I believe to be true. She told me in my face that she didn't need the paper and crumpled it up before throwing it in the trash. Additionally, I received a 5-seater Tiguan, which is not listed among the vehicle options provided. Please check if the Volkswagen Tiguan 5-seater falls within the type I rented, because I believe it is not in the same category as the BMW X5. I formally lodge a complaint with Zuzuche against this rental company. Please investigate.

Excellent

Excellent

There were a lot of little issues with the car... tire pressure, burned out head lights, and no none seemed to care.

Wonderful smooth experience!... and best price!

Did have to wait on pick up as there was 3 people waiting and only one person serving. He was helpful when we did get served.

Cannot comment as wife sorted

the staff at the drop off point was not helpful in any way. Instead of talking to me in English, he spoke Italian with the people around him. He later refused to share any documents he might need. I tried to convince him to help me for about an hour. I will never choose this company again in Italy.