It's great to rent from a big company.

I was inexplicably charged over 200 for repairs when returning the car. The photo showed some scuff marks on the wheel rims. I'm sure I didn't cause any damage while driving, but I didn’t take any photos as evidence when picking up or returning the car, so I ended up losing out. I recommend thoroughly inspecting the car and taking photos when picking up and returning it. The staff did suggest insurance for the wheel rims and glass, which I didn't purchase. The car was in good condition and fairly new. Dealing with foreigners, you need to be more cautious.

The vehicle is new and in good condition, and the staff is fairly enthusiastic!

I am a seasoned car renter for the last 4 years renting cars at different parts of the world but this time I had the worst experience towards the end of the rental process after returning the car as I was accused of damaging the car tyre by Budget’s staff the next day after returning the car. It was disheartening to find that the accusations came without clarification with the client and proper checking by the check-in staff. It impressed upon me that Budget is only trying to punish their clients who did not purchase a Zero-Excess Insurance from them and they would use dirty tricks to cheat money by falsely accusing the driver of damaging their car AFTER they return the car. The odds are always against the Drivers as the rental Company could easily find thousand and one reason to penalise the driver on any car system error anytime they want. For my case, when I return the car it was in good condition but the Next morning my rental company received an email that I was being charged almost 3 times the car rental for damaging their front tyre. That is so absurd as the car was alright all the while as i drove from Manchester to and fro Edinburgh without any issues at all. If the tyre was damaged I would surely noticed it and reported straight away and it wouldn’t be possible to drive back safely over few hundred miles journey. Through this experience, I became very sceptical of car rental companies and initially I was planning of renting another car however that incident changed my mind. Unless car rental companies start stepping up on their integrity, all renters would be wary whenever they rent a car. I hope they reflect on this incident, especially Budget.

Thankfully I have Wendy Chen assisting me to follow up with the case, coordinating both with the rental company (Budget) and my Insurance company (AXA). Without her help, I would have been penalised another £150 innocently. She is amazing.

I get the VW Polo instead of Ford Fiesta, which is totally fine with me, the car was in great condition. The counter staff is friendly and work fast, However I have to spent more than 40 minutes waiting as there's a group of tourist picking up two cars before me and there's only one person in that group who can speak English and he has to translate every word the staff said to his friend (it's uncontrollable factor, nothing to complain on the staff.) The counter operating hour is rather too short, only 8am - 3pm.