The process was very slow and the waiting time was long. We booked a Mazda 5, but they gave us an MG instead, which was extremely difficult to drive! I've never driven such a hard-to-handle car before. There was no response when pressing the accelerator the first time, and the second time it just shot forward. Luckily, the roads in Auckland are wide and easy to drive on. If we had to drive on mountain roads in Queenstown, it would be terrifying. Next time, I will insist on not changing the car.

Very satisfied, very convenient.

Great, the pickup guy was very nice. We wanted to change the driver and there was no extra charge.

Terrible service! The African American woman at the counter was extremely rude and indifferent towards customers. She made us find and inspect the car ourselves in the parking garage and tried to sell us insurance, taking advantage of our limited English skills. Can you imagine a daily insurance fee of 35 NZD with a 225 NZD excess?

Service was alright.