Pickup and return were very convenient, the car was well maintained, and the insurance refund was very quick. I will choose this company again next time.
The service was good, but the car we picked up at the Vancouver airport location was a bit old. Later, when driving to Seattle, a thief shattered the car window. We contacted QEEQ customer service, and after they communicated with Hertz, we were told to go directly to the Seattle airport location to exchange for another car, which was in better condition than the original one. Even though it was already past midnight, the car exchange process went smoothly.
Please note the difference between the address and the location on the map. It’s actually a car rental company inside the airport, so just head out of the airport and you'll find it. However, there was a problem with the address in Calgary as it was missing a space. Fortunately, our local friend explained how to understand the address correctly, ensuring we returned the car smoothly the next day.
Although staff at the pick up location was professional and friendly, they were understaffed. Also, unfortunately there wasn't any small cars left for me, I had to go with a mini van, not very eco friendly...
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