Very satisfied

Spent 17 days in the USA, and this car rental company's vehicles (all Dodge 7-seat MPVs) had the worst conditions, mainly in terms of appearance and performance. I pointed out the exterior issues to the security at the exit when picking up the car, but later found that the headlights, wipers, and air conditioning all had problems. Driving in heavy rain was tough, as the wipers were noisy, the front defroster was ineffective, and there was no automatic air conditioning, so I had to adjust it manually. The fog lights didn't turn on automatically or with the wipers (unlike previous cars). The low beam headlights were almost useless in heavy rain and rural areas, making it nearly impossible to see the road, forcing me to use high beams constantly. I was worried about getting stopped by the police, especially since New Jersey does not allow unlicensed driving.

They overcharged me for fuel. I returned the car with a full tank, and they said it was fine at the time. Later, they charged my credit card for fuel.

The vehicle inspection needs improvement. The car I received had a flat tire and it couldn't be fixed on the spot. I had to talk to the service desk to get a replacement, which took quite some time.

The phone number provided in the order is difficult to reach.