Slow service, forced insurance

Renting a car was convenient. However, returning it was troublesome. Finding the return location was very difficult. It should be clearly stated in the return instructions.

I returned the car one hour later than the time on my order, and the rental company charged me 532 yuan and an additional two days of rent. Earlier, I called the car rental customer service to ask for a delayed return, and they told me to contact the store. I rented the car from you, what are you doing? Nobody answered the phone at the store, which was very inconvenient. It was really terrible.

Procedures are convenient, car pickup and return are easy. The service was great; we rented the car for 19 days and traveled over 6,000 miles, changing cars three times without any issues.

The service quality was the worst I have ever experienced in my life. We were left waiting under the scorching sun for hours before we got the car. The website promised on-time car pickup, which simply doesn't exist. The Ford Focus mentioned on the website wasn’t available; instead, we got a small Toyota, an Economic model. We were also required to pay for a full tank of gas and basic insurance. After paying 840 yuan in China, we arrived in the US only to wait a long time and were forced to pay an additional 184 dollars. If I had a phone at the time, I would have definitely called to complain, but unfortunately, I had just left LAX airport, didn’t know anyone, and didn’t have a phone number. Dollar is terrible, I think Hertz might be a good choice since it is one of the biggest car rental companies. Everyone should try Hertz next time.