Acceptable

They provided a Mitsubishi Jeep with several issues: a long wait time, the car was dirty, it had exterior damage, there were a few tires inside the car, and the fuel tank was empty. After negotiating, we had to drive the given car to the hotel first, then they brought another car of the same type from our order to the hotel for exchange. This car rental experience was very unpleasant.

They did not provide the agreed model but gave me an old jeep instead. Soon after driving, the tire had problems. The Europcar staff personally replaced it with a Mitsubishi Pajero that had over 140,000 km, in poor condition with a lot of noise. It was night when I swapped the car, so I couldn't thoroughly check for damages or cleanliness. The staff assured me there was no issue unless there was major damage. On returning the car, another staff pointed out scratches and charged me FJD 25 for a car wash, even though I had taken insurance when picking up the car. The car's condition during return was no different from when I rented it.

The pick up process and return process was smooth and fast. Compare to budget.com car rental, it's much better. We booked our car rental from budget.com on 17 Nov and end up we were told that the car we booked having technical issue problem and they requested to use another car rental company with additional price top up. However, this bad experience did not happen on Europcar and we were quite impressed with the free upgrade to Volkswagen Polo. Well done Europcar.

Daihatsu Perodua instead of Hyundai Getz. Car in a really poor condition. I would like to add pictures but I can't don't know why. Noisy, no screenwash, wipers in bad state. Full to full - forget it. Good thing you don't have to worry about returning a car as you will never return it in worse condition than you took it and no one bothers to check it when returning. You can feel like real fijian in your dirty, noisy car - indigenous will even try to stop you thinking that it's one of them. One more good thing - working air conditioning!!! Even if paid full price before rental at the desk had to pay additional costs which were not mentioned previously - stamp duty + something else.