They provided a Mitsubishi Jeep with several issues: a long wait time, the car was dirty, it had exterior damage, there were a few tires inside the car, and the fuel tank was empty.
After negotiating, we had to drive the given car to the hotel first, then they brought another car of the same type from our order to the hotel for exchange.
This car rental experience was very unpleasant.
They did not provide the agreed model but gave me an old jeep instead. Soon after driving, the tire had problems. The Europcar staff personally replaced it with a Mitsubishi Pajero that had over 140,000 km, in poor condition with a lot of noise. It was night when I swapped the car, so I couldn't thoroughly check for damages or cleanliness. The staff assured me there was no issue unless there was major damage. On returning the car, another staff pointed out scratches and charged me FJD 25 for a car wash, even though I had taken insurance when picking up the car. The car's condition during return was no different from when I rented it.
No shuttle or Euro Staff at the airport to pick us up from the airport to the rental location. Did not Fiji local sim so it took a while to get that sorted. Once, I got there, the car was not ready for pick up. They said 7 mins but it took 30-60 mins to get the car.
About QEEQ:10.0/10
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