Waited in line for two hours

I returned the car one hour later than the time on my order, and the rental company charged me 532 yuan and an additional two days of rent. Earlier, I called the car rental customer service to ask for a delayed return, and they told me to contact the store. I rented the car from you, what are you doing? Nobody answered the phone at the store, which was very inconvenient. It was really terrible.

The staff added two extra insurances without notifying me, which made the costs higher than the rental fee. If I hadn't checked my credit card record, I wouldn't have noticed. The worst part is I had to drive 150 kilometers back to cancel it, and they still charged me one day's insurance fee!

Do not rent a car from Dollar in the US!!! / Do not rent from Dollar in the US. They offer lower prices online, but if it's crowded, they will tell you your reservation is canceled if you booked through a Chinese website. I had to wait in line for nearly two hours and was forced to rent a car without a reservation, costing me $393.01 for one day. They offer the lowest prices online, making it very busy here. Many people waited in line for over an hour just to reach the counter. Then, they informed me that my reservation didn’t exist. After spending nearly two hours there, I agreed to rent a Suburban as a walk-in, thinking it was a system error since they mentioned they had just upgraded their computer system that morning at 10am. Instead of paying $466 per week as per my reservation, I ended up paying $393.01 for just one day. A one-day rental costs as much as a week's reservation. I called customer service and realized later that this was a company-wide practice: they lure you in with low prices and then overcharge you.

I booked a Ford Focus but was told it wasn't available. They should have upgraded for free, but they were unwilling to do so and forced me to buy optional insurance. I mentioned I had already prepaid, but because the receipt was in Chinese, Dollar Car Rental didn't acknowledge it. Unable to communicate effectively, I had to opt for a much smaller car. Very unsatisfied with the service.