After using the car, there were a few scratches on the rear bottom, and I was charged $170 for damages, which is double the rental fee. I feel scammed by the company; they use these tactics to make money. Unbelievable!

Good service attitude, clear explanation of fees

Absolutely terrible service. The order placed in China was completely invalid locally. Upon arrival at Mexico City Airport, I was charged an additional $1200 for insurance, one-way rental, and other miscellaneous fees, which I had already paid through Zuzuche in China. I hope friends who see my comment avoid renting from this company in Mexico.

Price does not match the app

Terrible service. There were no staff at the airport rental counter or bus station. The car we booked was not available, and they didn't offer an upgrade, we had to settle for a downgraded vehicle. When our booked car finally arrived, we had to drive back to exchange it ourselves, which was a huge waste of time. The staff were extremely rude. Additionally, each car had a different amount of fuel in the tank, which was really hard to manage. A very disappointing experience.