Experience! My first disappointing encounter with a QEEQ partner in years

Arrived late at night, very few people, quick pickup. Service attitude was good. There was no reminder about which type of gasoline to use. Later, I asked at another branch to clarify.

After using the car, there were a few scratches on the rear bottom, and I was charged $170 for damages, which is double the rental fee. I feel scammed by the company; they use these tactics to make money. Unbelievable!

Good service attitude, clear explanation of fees

There were a lot of people, and the process was very slow. We landed at 3 PM and waited 40 minutes for the shuttle to take us from T4 to T2. During this time, other companies' shuttles came 4 or 5 times. When we arrived at the rental point, there were 7 or 8 people in line in front of us. It took me a whole hour to get through the process, and then I had to wait another half hour outside to get the car. Because of this, we didn't reach our destination until 8 PM, missing the evening activities.

Terrible service. There were no staff at the airport rental counter or bus station. The car we booked was not available, and they didn't offer an upgrade, we had to settle for a downgraded vehicle. When our booked car finally arrived, we had to drive back to exchange it ourselves, which was a huge waste of time. The staff were extremely rude. Additionally, each car had a different amount of fuel in the tank, which was really hard to manage. A very disappointing experience.