Just a Quick Trip Around Vancouver, Didn't Go Far

Affordable and good value, simple procedures

Overall service was quite good.

The company is small with only two staff members. Their attitude is acceptable, and the procedure is relatively simple. At the end, the staff will give you the keys and tell you which parking spot the car is in. Using Google navigation, you can get out quickly.

The service is extremely poor. Extra charges were added without any notice. Currently, Zuzuche is coordinating but it's been almost a month with no resolution.

The experience was terrible. There were constant upselling attempts during the rental process. They refused to give me a car unless I bought additional insurance. Eventually, they only gave me a Camry, the worst option in its class. They also didn't have the models they initially promised. The return process was extremely inefficient, and I still haven't received a return receipt or confirmation email. The accident handling was very slow. After an incident, I had to switch cars in Vancouver, but they said it was a U.S. car and refused to accept it upon return.