CARWIZ Zagreb Downtown Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Emily Cowper

Croatia

Reviewed: Sun, Nov 6, 2022

About CARWIZ: 10.0 /10

Very satisfied with the rental company. It is a local company in Croatia with no upselling or extra charges. I only paid the deposit with a credit card on the day I picked up the car. During the inspection in the parking lot, I found two small paint chips and a noise from the rear wiper, all of which were documented. Due to a change in our itinerary, we returned the car a day early without informing the company. We arrived at 1:00 PM on a holiday when the company had closed at 12:00 PM. We contacted the staff by phone who instructed us to leave the car in the company's parking lot and hand the keys and documents to the security guard. We couldn't inspect the car in person, which made me a bit concerned. After calling QEEQ customer service, they guided me through a series of photos that reassured me. Two days later, I received a text message stating that the vehicle inspection was successful. Perfect.

CARWIZ

Zagreb

Croatia

1 days rental

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Donahue Rudolph

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Dubrovnik

Croatia

Reviewed: Thu, Jul 18, 2024

About CARWIZ: 4.0 /10

The staff at the pickup location had a good attitude. However, at the drop-off location at the airport, there was no one to attend to us. We waited for over twenty minutes until a rude woman showed up. We complained that the address was incorrect, but she said it wasn't their responsibility. She tried to evade responsibility and even threatened to call airport security.

Ronald Augustus

Croatia

1 days rental

Reviewed: Thu, May 16, 2024

About CARWIZ: 6.0 /10

1. The car pick-up time is quite rigid. If they say a specific time, you must adhere to it. It's hard to predict the arrival time of international flights to Zagreb, and despite researching online, based on the actual flight and customs times, we planned to pick up the car within an hour of arrival. The staff made us wait an additional hour, which was quite rigid, even after we explained the situation. They didn't really understand and insisted we match their schedule instead. 2. The car rental process was also slow. Despite two counters, only one was open. European customers behind us seemed unperturbed, indicating this might be a norm.

About QEEQ: 8.0 /10

Eileen Eveline

Croatia

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Split

Croatia

Reviewed: Wed, May 30, 2018

About CARWIZ: 2.0 /10

The location provided by the rental company was hard to find. After asking many people and finally calling, I found out their office was about 1 kilometer away from the train station. Carrying luggage in the heat was tough. When I finally found it, the car wasn't ready and I had to wait an hour. Despite paying a 70 euro border-crossing fee in advance, when I reached the Kosovo border, I had to pay another 15 euro because the previous arrangement wasn't processed correctly. When returning the car, they charged me 200 euros for a minor scratch, claiming it was enough to replace a new bumper. I doubt they will actually fix the car for such a minor scratch.

About QEEQ: 10.0 /10

D.Bolfek

Croatia

1 days rental

Compact | Mercedes-Benz A Class or similar

Reviewed: Sat, Oct 19, 2019

“Good.”

About CARWIZ: 9.3 /10

All was good with the service. Had two issues with the new MB A Class. Need to add 1 liter of engine oil 30 min after I rented the car. After that I had an error for the back seat airbag sensor. Didn't change the car because I was the only passenger. I was offered another bcar the next day.

About QEEQ: 10.0 /10

All excellent.