Extremely frustrating. Rented a car for 12 days at a cost of 6000, but upon arrival (on time) we were told there were no cars available. They offered us an electric car instead. We had plans to travel across four states, including the very desolate New Mexico, and we were given an electric car. We asked the on-site staff if we could reach our destination with the electric car, and they clearly said no because there are not enough charging stations along the way. When we complained to the rental platform to get an explanation, they said they had given us a solution and we didn't accept it! What?! Is an electric car considered the same model as a gasoline car? Finally, after arguing, they made us wait for 2 hours. We waited from 9:30 to 12:00 and still no car. Eventually, we paid an additional 6000 for a slightly larger Hyundai, doubling the estimated rental cost. The customer service could only apologize and say there was nothing they could do because we didn’t accept the electric car.

Very satisfied

This is probably the most regrettable experience with this rental company. I booked an SUV for more space, but they gave me a small sports car, totally not what I asked for.

The store staff are outright scammers! They said the deposit and the fees for not using toll roads would be refunded when returning the car, but when I returned it, they didn't honor their word, claiming I agreed to the insurance purchase and directly charged me. Do not rent from this company!

予約通りの車ではないですが満足です

現地とやや価格がちがう