satisfied

Car rental services in the US are a joke, talking more is a waste of time. Strongly recommend avoiding renting.

Good

The service experience was poor. I've rented cars from this company twice, and both times, the staff were unwelcoming. One staff member had a perpetually stern face, and another one tried to add insurance quietly. Be sure to check everything carefully!

Overall, it was satisfactory. We arrived in Los Angeles at night and had to wait a long time for the rental company's shuttle. When it finally arrived, it took us to the DOLLAR location. Turns out they are the same company, but this was not mentioned during booking. If you arrive at night, you can take the DOLLAR shuttle directly since Thrifty is closed at night. At the DOLLAR counter, even though we bought full insurance, the staff tried to add other insurances, claiming they were important, and urged us to buy fuel. This was quite uncomfortable. Also, when picking up the car, the model we booked was not available, and the staff insisted we take a different model. After much back and forth, we managed to get a Corolla. The car had scratches, so we had to confirm with the staff and take photos to document it. Fortunately, the vehicle had no issues during use, and the return process was smooth. So far, no traffic violation fines have been received.