I was upgraded, since my car was not available. I was forced to take their insurance. I argued and they dropped part of it, but kept the loss of use insurance, even though I refused it. The car had several scratches and my grandkids found trash in the car. Return was quick and easy.

I needed to contact someone in order to change pick up time during my arrival to Orlando's MCO Airport but no one ever pick the telephone when I called. Awful service support-they advertised 24hr call service available. All they had was an answering machine with no return call or live support.

Really hard sell by counter staff on the EasyPass toll charge of 150.00 US. A TOTAL RIPOFF. We used $8.oo worth so are out $140.00. Make sure you bring details of your insurance coverage with you or you are sure to get upsold on that as well. We felt ripped off and would not recommend this company to our friends.

Good counter support. Courteous drivers.

Like: Great price. Overall, it was the best deal I could find.
Dislike: The car had been backed in to something and had a huge dent in the rear