1. Easy pickup, prompt service, received the car within ten minutes after calling. 2. Thorough inspection, attentive service, the staff proactively marked any exterior flaws on the car and reminded me to take pictures. 3. Quick return, I drove to the airport and there was staff already waiting, completed the return process within five minutes.

Not located inside the terminal... no one was there for pick-up... took a long time to arrive after calling... a bit slow.

No staff was present when arrival at the agreed pickup point, only after 2 spoken phone calls then they drove the car at the arrival gate. Car looks new but aircon started giving problem at day 1 (less than 2 hrs into the drive). At day 3, aircon totally failed with many warning lights lit up. Had to drive more than 3 hrs in hot weather back to Bangkok airport with heavy jam. When returning, called staff 1 hr as agreed before arriving only to find out that they were not there waiting. Had to call them again and waited for them to arrive. Feedback to them about the aircon and the warning lights for the engine and staff just brush off

The staff is not professional, we travel with infant and have to wait almost 1 hours for a car.

It may be the car park is far from the pick-up location. So it takes a long time to get the car.

It's very well