Highway 1

No notarization needed, overall good, no hard sell, but had to wait a long time to pick up the car. The Dodge MPV's trunk space is a bit tight for two families traveling.

1. After landing, we waited at the airport for a long time for the car to arrive. It was very windy and cold outside, and there were many cars from other rental companies. 2. We had to wait in a long line in the hall, but once it was our turn, the staff was very helpful and suggested additional services like roadside assistance for $132. We didn’t want to argue for too long, so we agreed. 3. The car model we got was a small MPV, not the large MPV that we had reserved. We couldn't find a large MPV in the parking lot and even the onsite staff couldn’t locate one, so we had to settle for the small MPV. 4. Returning the car went smoothly.

Although I booked a Grand Cherokee, I never saw a single one from start to finish. In the end, I had no choice but to choose a Nissan Murano, which had already run nearly 100,000 kilometers. It wasn't what I wanted.

Overall, the car was relatively new and the interior was well cleaned. However, there were relatively few pickup locations. Particularly, we had a minor accident during the trip and needed to change the car, but we had to drive four to five hundred kilometers to do so, which was a bit inconvenient. Also, the return location in Los Angeles is not inside the airport, which is quite inconvenient.

They didn't reserve the car for us, and we had to wait a long time. In the end, we had to switch to a different model, which was much more expensive than the online booking price.