Los Angeles-San Diego-Las Vegas-Salt Lake City-Yellowstone-San Francisco-Los Angeles

Very good overall

The counter staff explained everything clearly and provided a GPS device. The GPS had free Wi-Fi and calling features, which were great! Except for the fact that the navigation wasn't very precise, it was convenient to use.

Late-night flight, smooth car pickup process at the airport

During broad daylight, there were only two staff members handling the procedures. It took over an hour of waiting in line for my turn. They started pushing various insurance plans, but as I had already purchased comprehensive insurance from Zuzuche and additional insurance from Ping An, I politely declined. The staff member immediately became unfriendly and angrily lectured me, saying that I should just say: 'Nothing' in the future. After the rental ended, I received an unexplained charge a few days later. I'm currently in communication with Zuzuche about this. I advise everyone to avoid this company if possible!

It's normal to wait in line for an hour. There are too few staff and the order processing efficiency is extremely low!