Milan Switzerland Milan

We were supposed to pick up the car at 5 PM, and we had booked an automatic transmission. However, they tried to give us a manual without asking. Later, they said the automatic would be available around 7 PM, making us miss our hotel check-in, requiring us to book another hotel at almost 100 euros. We had to wait in a long line at around 4 PM. Extremely dissatisfied.

The staff had a poor attitude. I originally booked to pick up the car at 9 am, arrived an hour and ten minutes early, and was told I had to switch cars if I wanted to rent right away, which would cost an extra 35 euros per day. The final cost nearly doubled the original booking. After completing the paperwork, the staff just handed over the keys without telling me the car number or where it was parked. One key corresponds to one car, so why can't they just provide the license plate number? Instead, I had to wander around the parking lot trying the keys in different cars. Italians are really disappointing.

Speed and efficiency are always the strengths of these international rental car companies, especially with drop-offs taking just one minute to complete. However, I bought a super insurance from QEEQ, which the rental car company was unaware of. They strongly recommended I purchase their damage waiver insurance, and in the end, I bought an additional insurance for 16 euros per day.

Clean

Didn’t get the car I booked.