The staff at the Franklin St. counter kept insisting for half an hour that full insurance was not purchased, even though I had confirmed it. When returning the car, the staff member was very cold and robotic.

Poor attitude

The 7-seater car I reserved was not available, so I had to switch to a 5-seater car

I am very dissatisfied with the rental company. They refused to accept my pre-translated driver's license and insisted I get it translated locally.

Very very bad services, I booked mercedes benz c 300 that is premium car but I got a small car folk (golf). They said no premium car at that time, that’s mean making reservation is equal as I walk in to rent a car, and my friend booked another booking the same as me mercedes benz c300 but got small car benz GLA .