Tasmania-Melbourne - Great Ocean Road - Twelve Apostles - Adelaide-Uluru-Darwin

During my car rental period, I committed a traffic violation. Since the car from Apollo Company is registered under the company’s name, the fine is ten times higher than that for an individual. However, when the rental company received the fine notice, they did not handle it and simply passed it on to me, asking me to pay. After checking the traffic regulations, I found that in this situation, the regulations allow me to transfer the name on the fine to my personal name, reducing the fine to one-tenth of the original amount. The rental company should be well aware of this and should inform the renter immediately upon receiving such fines from the traffic authority, assisting them in transferring the name. But Apollo Company did nothing and gave no reminders. Uninformed customers might end up paying ten times the fine unjustly. Therefore, it can be concluded that Apollo Company is very irresponsible and, to a certain extent, even deceptive. So, be cautious with this company. The service from the car rental platform itself is good, but their experience in dealing with unscrupulous foreign merchants needs improvement.

Good service, efficient

The GPS was too old, not useful.

No waiting in line, the procedures were handled directly. The reception staff carefully explained how to use the RV and provided a user manual and video instructions. The safety belt repair took a long time when picking up the vehicle, but they waived the RV cleaning fee when we returned the vehicle. We later added full insurance, with a zero deductible, and we didn't have to provide a credit card deposit. Otherwise, the credit card fees would have been significant. Note that the full insurance does not cover the roof.

Apollo's service was great. It was my first time renting a car internationally, first time using QEEQ, and first time driving an RV. Very satisfied with Apollo's service. They were very sincere. QEEQ's service was also excellent, and I will continue to use it.