Great Ocean Road Melbourne City Tour

The experience was terrible. The receptionist was very rude and handled our order while talking on the phone, making the process very inefficient.

It's okay, but there's no flexibility after working hours

The pickup point is not at the airport; you have to wait for a shuttle bus to get to the pickup location. Other companies like Hertz and Avis have their pickup points at the airport. For tourists unfamiliar with Australia, especially those not familiar with the environment, it's best to understand this beforehand.

Had to wait 35-40 mins for shuttle from airport when told by phone would only be 10mins.

Good

very nice and helpful staff at pick up, the car was great. only problem I had is with drop off. I wanted to change the drop off location from the airport to downtown and customer service didn't agree arguing that the car was already booked for another ride from the airport the same day. this is a 30 minutes drive from one branch to another, I'm sure they could have find a way to solve it if they wanted.

I had to cancel another booking I had and change to this one, and it was smooth and easy.