They mentioned the car had an EZPass, so I assumed it was activated. I used the EZPass lanes all the way, only to find out later that it needed to be turned on to be active. Now I don't know how to deal with all the toll fees, fines, and late charges.

There are many shuttle buses and it's close to the airport. No need to queue, just pick up the order on arrival. However, the order printed on-site only had basic insurance, despite having purchased comprehensive insurance on QEEQ! Then they asked if I wanted to add insurance! I carefully checked the QEEQ order and decided to ignore the on-site order. Didn't add any insurance. Additionally, QEEQ allows adding additional drivers for free. On-site, they informed us that the main driver's insurance only covers the spouse. The third driver was my dad, and they said it couldn't cover him. They asked if I wanted to extend the insurance to cover the third person. After some consideration, I decided not to.

I specifically requested not to have a Japanese car but found out it was still a Japanese car once I reached the parking spot. With luggage and kids, it was inconvenient to go back and queue to change the car. In the end, when leaving the parking lot, they asked me to modify my order and added several insurance items I didn't need.

The day after I collected the car , the low washer fluid warning light came in and the check tyre pressures. Which I had to top up but .

I got a car free upgrade . I am happy to it. Staff was nice and friendly.