Great Ocean Road Twelve Apostles

Staff is friendly and we managed to get a big car

1. The brakes were giving loud stressing noise when applied. The vehicle should have been checked before releasing. 2. Wanted to delay pickup time by 1.5 hrs due to my flight time arrival and called the Australian number from Malaysia. The customer service personnel recorded my request but not able to email me confirmation. Passed me to another lady who wanted to charge me a lot extra for the delayed-pickup request which I find ridiculous as it was still within my booking period and I have no intention to delay the drop off time. She finally relented after my reasoning and said will inform the pickup location. Also said that she will email me my requested pick up time confirmation. I DIDN'T RECEIVE THE EMAIL.

No issues at all. Perfectly smooth transaction.

My #1 go-to for car rentals around the world now!

This is my second time renting with Budget, havent been an issue. We rented Toyota Corolla, the car given was Holden Commondore, nice and comfortable car for road trips.

It gives an overview on prices from everyone, which is very convenient. Points collection and vouchers makes it even more exciting.

Gary was exceptional when I dropped off the car. Gave me the right advice for my departure.