Getting a downgrade was a bit uncomfortable, but everything else was fine. The insurance I bought, which was one level higher than the basic one, had a 500 excess fee that was quite useful.
When picking up the car, we were told that our selected model was not available. We had to wait for a Chinese-speaking guide to communicate with us, and they suggested a refund if the car was not available. Eventually, we got the car we selected.
Thrifty were very busy and I had to wait about 30 minutes for the vehicle.
They had upgraded me to a larger size.
The vehicle had obviously been washed quickly but was presentable.
Staff were friendly and advised me of the delay.
About QEEQ:10.0/10
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