Overbooked! Waited an hour but no car! Terrible company. Charged extra fees! Claimed late return without any delay. Directly deducted fees! Found out after checking my credit card!

I rented from Thrifty and waited in line for a bit. I'm not very good at English, but the staff wrote down key information for me, including the total insurance amount (required for those under 25), deposit fees, return time, etc. They didn't try to upsell additional services.

There is no Chinese service. Possibly due to the high demand for rentals during the New Year, the attitude of a few foreigners was terrible; they showed no expression and were very impatient when explaining issues. The car model I booked was unavailable, and I was given a very small car with a take-it-or-leave-it attitude.

Picked up the car at Melbourne airport. Waited in line for about half an hour. The process was quite simple, but there was no guidance when picking up the car, which was a bit confusing. Had to go back and forth between the parking lot and the store entrance twice.

Easy pickup, specifically noted it's a diesel car