When we arrived in Bergen to pick up the car on June 7th, we had already paid for the entire rental cost beforehand. Upon arriving at the rental office, they claimed we hadn't paid. Being abroad, it was very inconvenient to contact the rental company, not to mention the expensive phone charges. This delay cost us over two hours, and we had to pay extra for the rental. Such a mistake by the rental company caused significant issues for our team. After our trip, we requested a refund for the extra charges, but they required numerous documents. It took a month to finally get our refund. In the future, we won't use such intermediary platforms for international rentals. There are plenty of rental companies at the destination, and renting directly won’t have any issues.

On June 7th, when we went to pick up the car in Bergen, we had already paid for the entire rental before our trip. However, when we arrived at the rental office, they claimed we hadn't paid. Being abroad, it was inconvenient and expensive to contact Zuzuche, leading to over two hours of delay. We ended up paying the rental fee again. This mistake by Zuzuche caused significant disruption to our team. After our trip, when we requested a refund for the overcharged rental fee, we had to provide various documents and only received the refund a month later. In the future, we won't use intermediary platforms like Zuzuche for overseas rentals. Many rental companies are available at the destination, and renting directly will avoid such issues.

Due to weather conditions, our flight was delayed by 3 days. We called to explain the situation, and the change was made smoothly without any hassle.

The staff were very friendly and there was no need to queue

Your platform assists in overcharging consumers, extremely despicable