BERGEN AIRPORT CAR RENTAL REVIEWS

Counter staff excellent. Looks like they gave us an upgrade as couldn’t believe the car they gave us for the price.

Pretty good.

Satisfied

No queues. We were the first ones when we arrived.

On June 7th, when we went to pick up the car in Bergen, we had already paid for the entire rental before our trip. However, when we arrived at the rental office, they claimed we hadn't paid. Being abroad, it was inconvenient and expensive to contact Zuzuche, leading to over two hours of delay. We ended up paying the rental fee again. This mistake by Zuzuche caused significant disruption to our team. After our trip, when we requested a refund for the overcharged rental fee, we had to provide various documents and only received the refund a month later. In the future, we won't use intermediary platforms like Zuzuche for overseas rentals. Many rental companies are available at the destination, and renting directly will avoid such issues.

When we arrived in Bergen to pick up the car on June 7th, we had already paid for the entire rental cost beforehand. Upon arriving at the rental office, they claimed we hadn't paid. Being abroad, it was very inconvenient to contact the rental company, not to mention the expensive phone charges. This delay cost us over two hours, and we had to pay extra for the rental. Such a mistake by the rental company caused significant issues for our team. After our trip, we requested a refund for the extra charges, but they required numerous documents. It took a month to finally get our refund. In the future, we won't use such intermediary platforms for international rentals. There are plenty of rental companies at the destination, and renting directly won’t have any issues.

Quick and efficient service. They even upgraded to 4-wheel drive due to snow and icy roads. Brand new Toyota Yaris Cross

Thanks

Thanks

The customer service was very good. The staff at the counter were polite. However, the information about the payment of tolls and parking could be explained better. I have provided a deposit on my credit card. I have returned my car with the key drop. I have no idea of the toll and parking charges deducted. I am still waiting to discover the deductibles. I was given an upgraded car, which was very good. I had booked a Toyota Corolla and was given a Toyota Lexus. There were some scratches on the bonnet of the car, but it was in good condition otherwise. I was advised to take photographs of the damage by customer services.

The booking platform is very easy to use to book the right vehicle. The loyalty scheme could be more improved with more ease of collecting the rewards and using them.

Good attitude and the car was nice

Smooth and friendly

I booked my car on Zuzuche with a payment of 811 NOK at the store. With the current exchange rate of 1:0.68, my rental cost should be 552 RMB. I added an extra driver at 4 EUR per day, which at an exchange rate of 1:8 should add 32 RMB. My total rental cost should be 584 RMB. However, my credit card was charged 758.52 RMB! Where did the extra 174.52 RMB come from? Please have Zuzuche customer service intervene and ask Hertz to provide a detailed cost breakdown.

Highly satisfied

Have people to check the car condition when we returning the car. He is helpful and fast in completing the return process.

Good booking process. Will use again.

Instead of the reserved VW Up, a very economical hybrid car Toyota was replaced. Comfortable and pleasant ride!

Friendly staff, great clean car!

Simple and easy process for booking the cat

Satisfied

Booked a Toyota sedan, got upgraded to an SUV, the car was in excellent condition, and the rental and return process was convenient and quick.

The car was in great condition and the snow tires had excellent traction. So far, no fines or violations have been found, and the toll fees are reasonable.

Overall service was acceptable, but they charged extra for the auto pass.