No contract provided during car pickup. They directly charged my card and then asked for my signature on the itemized bill. Extremely unprofessional behavior.

Very dissatisfied. On the day of pickup (10 AM), there was basically no difference between having a reservation and not. No cars were available. How can such a big rental company allow overbooking? All the customers in the store were confused. It doesn't make sense to not have any cars. The staff said that when they returned to work, there were only two cars for 18 reservations. I've rented cars abroad many times, and this is the first time I've encountered such a situation. Waited in the store for over an hour until someone finally returned a car. Luckily, I know how to drive a manual. If I had to wait for the automatic I reserved, who knows how long it would have taken... It's really XYZ(&%##^....

The service was okay, but the car provided was not good.

I booked for a BMW but got a Ford instead.

The location is easy to find, but the rental office and the car storage area are not in the same building, requiring a walk of about 300 meters.