Satisfied

The front desk translator was excellent, great service.

When I picked up the car, there was almost no queue. The attendant was a lady who was very patient and both drew and wrote things down to make sure I understood. I got a new Mercedes with only 4,100 kilometers on it, and it performed excellently! Returning the car was also very quick; the staff just took a quick look and let me go. It was a very pleasant car rental experience.

Picked up the car at the central train station branch. The paperwork was done on the first floor of a clean and tidy building. The pickup location is in a dedicated parking structure (turn left and walk approximately 5 minutes). Arrived at 8 AM, no queue, and was warmly received by a very nice German lady. Efficient and courteous.

It's OK; the attitude at the Munich pickup was bad