Green Motion double-charged for insurance, costing over 2,000 yuan.

Since I provided the flight number, a very nice staff member picked us up as soon as we exited the airport. The service was excellent throughout, and we were given a new car in great condition. After returning the car, they even sent us back to our hotel. A wonderful experience!

Excellent airport pickup and drop-off

This car rental company is absolutely terrible. Remember the name, Green Motion! The exterior of the car we got was very damaged. The steering wheel had issues, the brakes were unresponsive, the acceleration was poor, and the seats were full of pits and dents. This led to a disastrous trip in Iceland, causing us to return the car and leave Iceland two days early. Our remaining accommodation was wasted, and we had to buy new tickets as we couldn't change our flights. When returning the car, we discovered that the GPS we rented couldn't enter the return address correctly because it was faulty and couldn't input the number 6. We even got help from Hertz staff to try and input it, but they couldn't either. Since their office wasn’t at the airport, we spent two hours looking for the return location and eventually left the car in front of a hotel at the airport, waiting for them to pick it up. Communication over the phone was very unpleasant, and they refused to come and get the car. We were almost missing our flight, and it was only after my companion angrily hung up that they sent someone. Returning the car two days early didn't get us any refund, and they even charged an additional 10,000 ISK without our permission. Overall, Green Motion deserves extremely negative reviews!!!

I rented a GOLF in auto transmission with a higher price but end the staffs offer me with a Mazda 2 in manual transmission. I was surprise and asked them that I thought I rented a GOLF in auto when booking but I was told by the staffs it is similar car. I said when I book online that time Mazda 2 or Hyundai i30 is cheaper than a GOLF. But the staffs told me that this is only similar car that they have so end up I they give me a Mazda 2 auto transmission. I’m very big size so when I’m getting in or out from the Mazda 2 always will have some difficulties. The car conditions was terrible as the engine check light indicator was on when I got the car and they told me is fine as it has been like this for awhile and after i drove for a feed day the water and tires indicator light on. I’m quite disappointed and upsets that it was a totally different type of car that I booked and the condition of the cars was so terrible that I need to worry for my whole trips that will this car breakdown halfway. I will definitely not to recommend any of my friends or book any car rental from this company again.

Is easy to use but it did not match the type of car that I booked.