Pickup was quick, the service attitude was great, and the explanations were detailed. Despite a two-hour delay due to a heavy storm at the airport, communication was pleasant.
The car was not safe for rental, horn did not work, steering was horrendous and the car would not start if it was raining. I will never use EPTA again and would give a lower rating if I could.
“Excellent Service - both EPTA and Easyrentcars.com”
About EPTA:10.0/10
Upon arrival we waited almost 40mnt to get our car as due to jam during that time (LIMA). The 1st car we got we were not very happy as the staff inform us to keep an eye on the car temperature. As I'm travelling with elderly and kids I was worried if the car stop mid way and so informed the staff to get me a replacement. Within 1 hour, the staff managed to get a replacement car and it was brand new and super clean. Bravo to the staff for working on my request so fast and really appreciate it.
At the last hour, we were told that the car, Innova was not avail instead we were being offered with Avanza (paid for Innova). Fuel was not full. Told us they will deliver the Innova on the following day which we had to follow up. Innova was sent to our hotel but the car was definitely not to the expectation. Very poorly maintained. Fuel was empty and we had to fill up ourselves just like the Avanza. The car key and remote was simply unbelievable (pls refer photo)
Like: Car brought to airport and picked up, no problems, would recommend Dislike: Nothing
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Customer Service
Relevant Reviews on EPTA Epta Car Rental & Tours Sdn. Bhd. (LGK)
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View more >Dislike: Nothing